Customer Management

Customer Management

Our business and technology experts work to deliver high-quality, end-to-end solutions to elevate your customers’ experiences.

Achieving success in today’s competitive global markets takes more than great products and services. Knowing how to deliver a differentiated and highly competitive customer experience cost effectively is critically important and increasingly challenging as your organization interacts with potential customers through more communication channels than ever.

To optimize your customer experience across all channels, look no further than our Customer Solutions Practice (CSP)

We are dedicated to delivering integrated customer-management services. We not only have deep experience in traditional Customer Relationship Management (CRM), but also have a successful track record of seamlessly integrating related technologies. These include:

  • Social CRM (SCRM)
  • Business & Technology Consulting
  • Business Process Expertise (BPX) Consulting
  • Business Process Management (BPM)
  • Master Data Management (MDM)
  • Customer Analytics

Unlike other services companies that isolate these disciplines into distinct, separate business units, our CSP practice combines them all.

The result: Superior, broad-based, end-to-end customer solutions that are delivered faster, easier and more cost effectively.

Extensive Domain Experience Across Almost All Major Industries

CSP includes several professionals, who have vertical market expertise and have delivered multicountry and multilingual projects in:

  • Banking & Financial Services
  • Healthcare
  • Insurance
  • Life sciences
  • Manufacturing
  • Media and Retail Organizations

Associates are skilled in working with leading technologies and vendors in CRM, SCRM, BPM, MDM and Customer Analytics.

From improving sales-force automation and call-center efficiency to enabling more timely and relevant interactions with your customers, CSP delivers the technical knowledge and business insights necessary to create a superior customer experience that can drive steady growth.
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